FAQ

FREQUENTLY ASKED QUESTIONS

Quick answers about our store, delivery, returns and custom products. Still need help? Call us at 514-394-7832.

Where are you located, and what are your opening hours?

Our store is at 8171 Boul. Métropolitain Est, Anjou (Montreal), QC H1J 1X6. We are open Monday, Wednesday and Thursday 10 AM to 4:30 PM, Friday 10 AM to 4 PM, and Saturday 10 AM to 3 PM. Closed Tuesday and Sunday.

How long does delivery take?

For in-stock items, we normally process and dispatch orders within 1 to 3 business days. Estimated transit times after dispatch: 1 to 2 business days for major urban centres in Québec and Ontario, 3 to 5 business days for Western Canada and the Atlantic provinces, and 3 to 14 business days for territories and remote regions.

How are shipping costs calculated?

Our website calculates the shipping cost according to the weight, the number of packages and your location. The cost shown at checkout is the normal shipping charge for most main cities. Some remote destinations or overweight shipments may require additional charges. Any additional charge will be disclosed to you and must be agreed to before your order is concluded; no surcharge will be imposed unilaterally or without prior notice.

Do you offer free shipping?

Yes, on selected items marked “FREE SHIPPING”. Free shipping in Canada is subject to approval depending on your city.

Do you ship to PO boxes?

No, we do not ship to PO boxes. Please provide a complete street address for your delivery.

What is your return policy?

For a non-defective item, you may request a return authorization within 30 days of the purchase date; the product must be new, unused, complete and, where possible, in its original packaging, and return shipping is at your cost unless the return results from our error or the law requires otherwise. Food products cannot be returned for a change of mind or an incorrect selection, and custom-made or personalized products may be excluded from voluntary returns when disclosed before purchase. For a defective product, contact customer service to obtain an RA # (Return Authorization Number) and return instructions; this step does not limit your statutory rights. See our Shipping & Returns page for full details.

Do you match prices?

Yes! If you find an identical or comparable product at a lower advertised price, let us know: our team will review your request. See our Best Price Guarantee page.

Do you make custom products?

Yes: custom poker and casino tables, casino chairs and seating, playing cards and poker chips, all made to your specifications in Canada. See our Custom Products page, or contact us for a quote.

Still Have a Question?

Contact our customer service team: we will be happy to help.